LED Tape are a trading name for Mirrorstone Lighting Ltd. Registered in England and Wales. Company Reg. 0750 4296. VAT Reg. GB  111 5327 61

We will under normal circumstances fulfil all orders within 4 working days of receiving an order.

Disclaimer

LEDTape.co.uk, which is a trading name for MIRRORSTONE LIGHTING LTD, assumes no responsibility and shall not be liable for any loss or damage caused by, or resulting from, misapplication of any product sold by this company. Our products are sold with the express understanding that the purchaser and/or users are thoroughly familiar with the correct application and proper care. It is the purchasers’ and users’ responsibility to determine the suitability of a product for any particular use.  Check all applicable industry, trade association, county and local regulations. Read and understand all cautions and warnings before ordering. All prices are subject to change without notice. All information is accurate to the best of our knowledge. Errors may occur in product descriptions, prices and photos are subject to correction. Reproduction or distribution of any content within this site is forbidden without the written permission from LEDTape.co.uk. Returned items with signs of abuse or intentional damage will be refused and returned to the sender at senders’ cost.

Contract

When you buy our goods and services on the internet, you are entering a legally binding contract by completing the ordering process.

Returns

Items should be checked as soon as possible following receipt of goods. Returns will be accepted up to 14 days after the date of purchase. Any returns will be refunded to you within 30 days. Any goods Returned with signs of abuse or intentional damage will be refused and returned to the sender at senders’ cost.

Confirmation of Order

Your order will be confirmed by email normally within 24 hours, but not longer than 72 hours, of receipt of your order over the internet. Credit/Debit card are debited by the person placing the order at the time they place the order, NOT when the goods are sent.

Warranty

LED Tape, LED Strip Lights and lighting products are classed as ‘consumable’ items which mean there is not a requirement to supply a warranty. We do however; supply all of our products with a 24 month warranty from the date of purchase (unless otherwise stated). All other claims outside this period are at our discretion.

Order Cancellation Following Delivery

If you wish to cancel an order for any item, you are very welcome to return them to us within 7 working days from the day after the day that you receive the goods. Items will only be accepted if they are a) unused and b) in the same good condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods only will be made to you within 30 days of cancellation.

P & P will not be refunded if you choose to return the items which are not faulty or incorrect.

*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.

Complaints Procedure

Any query or complaint will be dealt with immediately. It will be acknowledged within 48hours and resolved within this time frame whenever possible, but not longer than 30 working days. Please call us on 0116 321 4120 or email support@ledtape.co.uk

Delivery

We Aim to keep you informed all the way through the delivery process. Once your order has been received, you will receive an automatic email confirming that we are processing your order and another once the goods have been despatched.

What happens if items go missing in the post?*

If items go missing in the post, Royal Mail terms and conditions state “No claims can be made until 15 working days has passed from the date of posting” after the 15 days has elapsed we will send another order and make a claim at the post office – the second order will be marked “2nd Order” just in case the first one turns up.

*Unfortunately, we are unable to send out duplicate orders if the incorrect address was supplied by the customer. Royal mail will not allow any claims due to a customer’s mistake.

Faulty /missing /incorrect goods

Follow the details under ‘returns‘

Force Majeure – No liability will be accepted by LED Tape.co.uk for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.

Payment & Receipts

Payment is made via credit or debit cards, subject to authority from the card issuer. We accept Visa, MasterCard, Delta, Switch, American Express, Solo or JCB.

We will charge your account within 48 hours of the day of despatch and an invoice will be sent with your order.

Free Shipping Offers

LED Tape.co.uk reserves the right to charge shipping on any returned or unwanted items. Shipping will be charged at the postal rate applied when despatched.

Returns of faulty items are excluded from the above term.

Value Added Tax 

Value Added tax is included in the total price you pay.

VAT Reg: 111 5327 61

Ordering on the Internet

Our online credit and debit card payment processing site is a secure area managed by PayPal.

We would like to reassure you that we take care of the information we collect to fulfil your order, and believe that Internet shopping using a secure server such as PayPal’s is the safest way of placing your order.

Our Rights

We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. LEDTape.co.uk also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.

Applicable Law

These conditions shall be construed according to and governed by UK Laws.

None of our Terms and Conditions affects your statutory rights as a consumer.

Illegal Acts

It is a crime to use a false information or a known invalid credit card to order any goods. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.